Return and Refund Policy

1. Introduction

This Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds from Student Book House. By purchasing from our website, you agree to comply with this policy.

2. Return Eligibility

2.1. General Conditions

• Products must be returned within 7 days of the purchase date.

• Products must be unused, in their original packaging, and in the same condition as when you received them.

• A receipt or proof of purchase is required for all returns.
  
  

2.2. Non-Returnable Items

• Certain items are non-returnable, including but not limited to:
  • Digital products or services that have been delivered or accessed.

  • Customized or personalized products.

  • Products marked as final sale or non-returnable.

  • Perishable goods such as food, flowers, newspapers, or magazines.

  • Health and personal care items.
    
    

3. Return Process

3.1. Initiating a Return

• To initiate a return, please contact our customer support team via email at info@studentbookhouse.com. Provide your order number, the item(s) you wish to return, and the reason for the return.
  
  

3.2. Return Shipping

• Customers are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  
  

3.3. Return Address

• Please send your returned items to the following address:

• Student Book House - Jaipur, Rajasthan
  
  

4. Refund Process

4.1. Refund Eligibility

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
  
  

4.2. Partial Refunds

• Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  
  

5. Late or Missing Refunds

5.1. Checking Refund Status

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company; it may take some time before your refund is officially posted.

• Next, contact your bank. There is often some processing time before a refund is posted.
  
  

5.2. Contacting Us

• If you’ve done all of this and you still have not received your refund, please contact us at info@studentbookhouse.com.
  
  

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@studentbookhouse.com and send your item to the return address provided above.
  
  

7. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
  
  

8. Changes to the Return and Refund Policy

• Student Book House reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all purchases made after the changes are posted.
  
  

9. Contact Us

• If you have any questions or concerns about this Return and Refund Policy, please contact us:
  • Email: info@studentbookhouse.com

  • Address: Student Book House - Jaipur, Rajasthan